This shipping policy document is applicable to brand ‘ManSure’ having its brand site as www.mansure.men. The brand ‘ManSure’ and its trademark is owned by Wet & Dry Personal Care (Pvt.) Ltd., India.
The company ships ‘ManSure’ to most of the pin codes of India and all the major countries across the globe. All the orders received upto 4:00 PM IST on any day are processed the same day. Order received after that are shipped next working day. We do not process orders on Sundays & on National Holidays
We strive to process & dispatch your order as soon as possible. Our Standard Delivery Time is 2 – 3 days India and 3-5 days for overseas orders. If it is a remote location then there might be delays in delivery
We have tied with the best logistics partner such as FedEx, Bluedart, Aramex, ICC and India Post for safe and timely delivery of the products. In case if any area is not covered by our logistics partner, the product can be delivered through Indian Postal department.
We will contact you and inform you once your order is processed and ready for dispatch at our end.
Please contact our customer support via Phone : +91-11-43715213 or Email : firstname.lastname@example.org
We may not be able to ship the products to certain parts of India. If your area is in the non-serviceable location, customer service will get in touch with you and make every possible effort to deliver your order. In the unfortunate event where we are unable to ship the order, the amount paid for the order will be refunded in full.
In case of International orders, customer has to born the local taxes, custom duty or any other taxes, if applicable, in his country. Prices mentioned on the website are inclusive of only shipping charges.
Tracking Packages: If you have a tracking or delivery number, you can track your package by clicking our delivery partner links provided in your shipment confirmation email. If you did not receive the email, please check your spam folder in case our email might have landed there. Tracking codes may not activate online for upto 24 – 48 hours in some cases, so please wait until the shipper scans your package and updates it on their website.
Non Availability of Client on Delivery: Our delivery partners will attempt twice to deliver at your provided address before an item is returned to our warehouse. Please make sure that you add your available phone/mobile number in shipping address while you place an order, this will speed up the delivery process. In case of undelivered shipments due to incorrect information or your non availability at the address provide by you, delivery partners will allow 3-4 days to collect the order and same will be communicated to you either by phone or email. Even after that you didn’t respond or does not collect your order, it will be returned back to us. In that case, you will not be liable for any refund and we also might charge you the return shipping charges.